FAQs
Welcome to our FAQs page! Here, you’ll find answers to common questions about our home services. Whether you’re curious about the types of repairs and renovations we handle, our availability, or how we ensure quality and safety, this comprehensive guide is designed to provide you with all the information you need. If you have further questions or would like to discuss your specific project, please feel free to reach out to us. We’re here to assist with all your home improvement and task tackling needs!
Common Questions
What services do you offer?
We offer a wide range of services like but not limited to; plumbing, electrical work, carpentry, and general home repairs. While we do very little painting and do not offer landscaping, we specialize in tackling unique tasks listed on our Task Tackling page.
What are your hours of operation?
Office Hours: Monday to Thursday: 9 am – 4 pm, Friday: 9 am – 1 pm
-Field Hours: Monday to Thursday: 10 am – 4:30 pm, Friday: 10 am – 1:30 pm. We aim to start job site visits by 10 am.
Do you provide free estimates?
Yes, we offer free estimates for all our services. Please note that quotes are estimates, and we offer free walk-throughs within the Greater TC area to improve accuracy. A gas surcharge applies for locations outside this area, which is deducted from your deposit upon accepting our quote.
Do you offer emergency services?
No, we do not offer emergency services at this time. We focus on providing quality scheduled services during our regular field hours.
How do you ensure the quality of your work?
We are committed to integrity and quality. All work meets licensing standards, and we conduct thorough inspections for customer satisfaction. We offer a satisfaction guarantee and encourage feedback to continuously improve our services.
What payment methods do you accept?
We accept cash, checks, major credit cards, Venmo, Zelle, and offer online invoicing. Payment details are discussed during the service agreement.
Do you have a referral plan?
Yes, for every new customer you refer who completes services and pays, you receive 10% off your next service. This discount is valid for 12 months.
What happens when weather affects my project?
We do our best to reschedule your project as close to the original service date as possible when weather delays occur. We prioritize completing your project promptly and keep you informed of any schedule changes.
What are your rates? Do you charge by the hour or per project?
Our rates vary depending on the complexity of the project. We strive for Wallet Friendly Prices! There are times it is best to charge by the project over hourly.
Do you provide a written contract?
Yes, we believe in clarity and professionalism. We provide detailed written contracts outlining the scope of work, timelines, costs, and other pertinent details before starting any project.
What is your availability? How soon can you start?
We strive to accommodate your schedule and can often begin smaller services promptly. For larger projects, we schedule according to our current workload and the scope of your project. While we can’t always guarantee immediate availability due to existing commitments, we aim to keep flexible slots open for smaller services. Please note that homeowners typically do not need to be present for us to provide our services.
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Specific to the Project
Will you provide a detailed quote?
Absolutely! We will provide a detailed quote outlining all costs involved, as well as a timeline for completion based on the scope of your project and our availability.
What materials do you recommend for this job?
We can recommend high-quality materials based on your preferences, budget, and the specific requirements of your project. We have established relationships with suppliers to ensure competitive pricing and timely delivery.
What are your hours of operation?
Office Hours: Monday to Thursday: 9 am – 4 pm, Friday: 9 am – 1 pm
-Field Hours: Monday to Thursday: 10 am – 4:30 pm, Friday: 10 am – 1:30 pm. We aim to start job site visits by 10 am.
Do you offer emergency services?
No, we do not offer emergency services at this time. We focus on providing quality scheduled services during our regular field hours.
How do you ensure the quality of your work?
We are committed to integrity and quality. All work meets licensing standards, and we conduct thorough inspections for customer satisfaction. We offer a satisfaction guarantee and encourage feedback to continuously improve our services.
What payment methods do you accept?
We accept cash, checks, major credit cards, Venmo, Zelle, and offer online invoicing. Payment details are discussed during the service agreement.
Do you have a referral plan?
Yes, for every new customer you refer who completes services and pays, you receive 10% off your next service. This discount is valid for 12 months.
What happens when weather affects my project?
We do our best to reschedule your project as close to the original service date as possible when weather delays occur. We prioritize completing your project promptly and keep you informed of any schedule changes.
What are your rates? Do you charge by the hour or per project?
Our rates vary depending on the complexity of the project. We strive for Wallet Friendly Prices! There are times it is best to charge by the project over hourly.
Do you provide a written contract?
Yes, we believe in clarity and professionalism. We provide detailed written contracts outlining the scope of work, timelines, costs, and other pertinent details before starting any project.
What is your availability? How soon can you start?
We strive to accommodate your schedule and can often begin smaller services promptly. For larger projects, we schedule according to our current workload and the scope of your project. While we can’t always guarantee immediate availability due to existing commitments, we aim to keep flexible slots open for smaller services. Please note that homeowners typically do not need to be present for us to provide our services.
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Do you handle all parts of the project, or will you subcontract any of the work?
We handle the majority of our projects utilizing our skilled team of professionals. In certain cases, we may subcontract specialized tasks to trusted partners who meet our high standards of quality and reliability.
What steps will you take to protect my home during the project?
Protecting your home and belongings is a top priority for us. We take precautions such as using drop cloths, covering furniture, and ensuring proper ventilation to minimize disruption and maintain cleanliness throughout the project.
How do you handle unexpected issues or changes during the project?
We communicate openly with you throughout the project. If unexpected issues arise or if you request changes, we will discuss the options with you, provide revised estimates if necessary, and proceed only with your approval.
Communication and Payment
How will we communicate throughout the project?
We maintain open lines of communication via phone, email, and in-person meetings as needed. Our team is responsive and available to address any questions or concerns you may have.
What is your preferred method of communication?
We prefer using our texting line as both the office and the team can access the conversation keeping you and the whole team up to date on any changes, requests, issues, and more. However, we are flexible and adapt to your preferred method of communication. Whether it’s email updates, phone calls, or face-to-face discussions, we ensure you are informed every step.
What is the payment schedule like? Do you require a deposit?
Payment schedules vary depending on the project size and duration. First, we typically require a deposit with material costs to secure your appointment. Then larger projects will require weekly drawls and smaller projects will have a balance due upon completion of the project. We accept various forms of payment for your convenience.
Quality and Warranty
What kind of warranty or guarantee do you offer on your work?oject?
We stand behind our workmanship and offer a 30-day warranty on labor. Additionally, many of the materials we use come with manufacturer warranties, which we will provide details about.
Can you explain your process for quality control?
Our team adheres to strict quality control standards throughout every project. We conduct regular inspections and ensure that all work meets or exceeds industry best practices and your expectations.
What happens if there are problems after the project is completed?
Your satisfaction is important to us. If any issues arise after the project is completed, simply, contact us and we will promptly address and resolve the matter to your satisfaction.
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Ready to Remodel Your Space?
From stylish kitchen renovations to cozy bedroom makeovers, we specialize in transforming your house into a welcoming sanctuary. Contact us today to bring your interior dreams to reality!